1. Introduction
Welcome to SmartLuku. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business service.
By using SmartLuku, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Phone Number: Your WhatsApp phone number when you interact with our service
- Message Content: The messages you send to our WhatsApp Business account
- Profile Information: Your WhatsApp display name and profile picture (as provided by WhatsApp)
- Transaction Information: Details about services you request or purchase through our platform
2.2 Automatically Collected Information
- Usage Data: Information about how you interact with our service, including message timestamps and interaction patterns
- Device Information: Technical information about your device (as provided by WhatsApp)
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our WhatsApp Business service
- To process your requests and transactions
- To communicate with you about services, updates, and support
- To improve and personalize your experience
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with legal obligations and enforce our terms
- To analyze usage patterns and improve our service offerings
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who assist us in operating our business, such as:
- Cloud hosting providers
- Payment processors
- Customer support tools
- Analytics services
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure server infrastructure
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to the processing of your personal information
- Data Portability: Request a copy of your data in a structured format
- Withdraw Consent: Withdraw your consent to data processing at any time
To exercise these rights, please contact us using the information provided below.
8. WhatsApp Integration
Our service operates through WhatsApp Business Platform. Please note that:
- WhatsApp's own Privacy Policy applies to the WhatsApp messaging service
- Messages are end-to-end encrypted by WhatsApp
- We receive information from WhatsApp as permitted by their Business API terms
- You can review WhatsApp's Privacy Policy at: https://www.whatsapp.com/legal/privacy-policy
9. Children's Privacy
Our service is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you a notification through our WhatsApp service for significant changes
Your continued use of our service after any modifications indicates your acceptance of the updated Privacy Policy.
12. Third-Party Links
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SmartLuku
Email: privacy@smartluku.com
WhatsApp: +255620 488 488
Address: Dar es salaam
14. Consent
By using SmartLuku's WhatsApp Business service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.